Thistle London Heathrow Terminal 5 Hotel - Hillingdon

Acceptable accomodations at a fair price well located for an unavoidable stopover during air travel.

Leaving.

This hotel is best avoided. Staff cant be trusted with what they say. Will quote one price, then charge another far higher. This didnt happen once but on every occassion. Rooms. Food on room service., Taxi to Airport, Drinks, were all quoted at one price but charged out far higher. When conronted with this their comment was "Sorry, we cant do anything about that now." I would definately not advise anyone to use the services of this Hotel, or if you do, get everything in writing and dont expecd clean rooms or for them to be adequately serviced if staying more than one night.

Servicce, prompt and efficient ad friendly

The location is excellent.the staff were very helpful towards my collegue who had difficulty getting up and down to the resteraunt. especailly one the waiters names "BAIG", also the reception staff who helped me enquire about a flight. I am down every 6 weeks on businss and this was the first time i had used this hotel, so i would certainly use on a regular basis.Kind regards, Gill Callaghan.

Because of where the hotel is I stayed in the hotel for an evening meal in the restaurant, but on a saturday night the restaurant was closed and i was told that they were only serving in the bar area (Not the ideal place) when my meal came the fries were only just warm the salad was all yellow and brown at the edges, and my burger was still raw in the middle. i did complaine and it was refunded but not what you expect from a hotel of this standard

The Food

The Resturant food prices

Staff very helpful asked for twin room on booking, on arrival given double very quickly changed for us. Evening bar/food service a little slow but enjoyable once received. Early morning checkout for airport quick and efficient.

Everything,,,, It was one of the best hotels I have stayed in for a long time,,,keep up the good work and I will always return.

That it was near Airport

Very good transit accommodation for Heathrow Airport.

Good for an overnight stay either going out early the next day or on return late through London.Serves this purpose well.

The bedroom was actually too hot!! but this was easily fixed!!

Location

I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.

Close to the airport

It's stupid policy that when you checked in with your credit card and you didn't specify you would use the same card for restaurant expense, you could not sign the bill to your room when you had meals. I checked in after a long trip and went to the restaurant without my wallet, I faced problem and was not bargainable! I needed to run a long way back to my room to pick up my wallet. Moreover, the bathroom was very old and dirty. There was no wired internet service but just a wireless service provided by BT Openzone.

The food quality in the restaurant was good. The sound proofing near the runway was good. Bar service good and friendly

Tired hotel entrance and with worn carpets throughout. Patched up repairs to water damage in the room. Could not connect, via telephone no., to restaurant to book or order room service. Took a long time and many attempts to connect to reception via telephone. Waited a long time for the starter dishes and drinks in the restaurant. Taxi info that cheaper via a certain telephone was actually twice the price so ignored. Paid 20pounds nore for 1 night than other sites, found retrospectively.

Hotel was very handy for Heathrow airport